Return Policy

Return Request Period

Customers may request a return within 30 days after confirmed delivery of the order.

Before sending merchandise back, please contact us so our team can review the request, determine whether the item qualifies for return, and provide the appropriate instructions.

Conditions for an Eligible Return

Unless an item was received defective, damaged, incorrect, or is otherwise returnable under applicable law, returned merchandise must remain unused, unworn, unwashed, unaltered, and in its original condition.

All components, accessories, manuals, product documentation, and original packaging supplied with the item must be included. Proof of purchase is required when making a return request.

Items Excluded From Return

Some products may not qualify for return because of health, safety, personalization, hygiene, or product-integrity considerations.

Such exclusions may include personalized or customized merchandise, opened hygiene-sensitive items, gift cards, final-sale merchandise, and products expressly identified as non-returnable.

Any applicable exclusion will be identified on the relevant product page or communicated before the return request is approved.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your purchase promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible.

Include your order number together with clear photos showing the product, packaging, and shipping label. Our team will review the information submitted and, when the claim is validated, provide an appropriate remedy in accordance with applicable law and store policies.

Return Shipping

Customers are generally responsible for return shipping expenses when the return is based on personal preference, including a change of mind, an incorrect customer selection, or another reason not caused by an error on our part.

If Twasioe™ confirms that an item was defective, damaged, or supplied incorrectly, we will provide the appropriate remedy along with applicable return or resolution instructions.

Original shipping charges are not refundable unless applicable law requires otherwise or we expressly state otherwise.

Refund Processing

After an approved returned item has been received and inspected, any approved refund will be issued to the original payment method.

The length of time required for the refund to appear can vary depending on the payment provider, card issuer, or financial institution involved.

Where permitted and clearly applicable, deductions may be made for missing components, excessive use, damage, alteration, or a reduction in the value of returned merchandise.

Exchanges

The ability to exchange an item depends on current inventory and product availability.

In some situations, returning an eligible item and submitting a separate new order after the return request has been approved may be the quickest option.