Shipping Policy

Order Preparation

Orders are generally prepared and processed during business days. The time used to process an order is separate from the time required for the carrier to transport the shipment.

Preparation times may vary as a result of product availability, order verification, high-volume sales periods, holidays, unusual order demand, or other operational circumstances.

Delivery Methods, Charges, and Estimates

When delivery is supported for the selected destination, checkout will show the available shipping methods, applicable shipping charges, and estimated delivery ranges.

Any delivery range displayed during checkout or otherwise provided in connection with an order is an estimate only and does not represent a guaranteed arrival date.

Shipment Tracking

Once tracking details are available, a shipping confirmation will be sent to the email address provided during checkout.

Tracking information may require some time to begin updating after a shipping label has been generated. Some carriers may provide limited scans or only update a shipment at particular stages of transit.

Circumstances That May Affect Delivery

Carrier operations, customs procedures, weather conditions, transportation interruptions, holidays, remote delivery destinations, and other circumstances outside our reasonable control may affect shipment timing.

We will provide available information where possible, but we cannot guarantee carrier transit times or delivery schedules after an order has been transferred to the shipping carrier.

Accuracy of Shipping Information

Customers are responsible for entering complete, accurate, and deliverable shipping information during checkout.

If you discover an error in your delivery details, contact us immediately. Changes cannot be guaranteed once processing or shipment preparation has started.

If incomplete or incorrect customer-provided information results in a package being returned, delayed, misdelivered, or requiring reshipment, reasonable reshipping costs may apply.

International Shipments

Where international shipping is available, customs duties, import taxes, brokerage charges, clearance fees, or other local costs may apply.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not determined or controlled by Twasioe™.

Lost, Stolen, Delayed, or Delivered Packages

If tracking indicates an unusual delay or a shipment cannot be located, please contact us so our team can review the available carrier information.

If tracking shows that a shipment has already been delivered, please first check the delivery location, mailbox, building reception, members of your household, nearby neighbors, and the carrier where appropriate.

The resolution available for a lost, stolen, delayed, or marked-delivered package will depend on the particular circumstances and the procedures of the shipping carrier.

Orders Shipped Separately

Products included in a single order may occasionally be shipped in more than one package. When this occurs, separate packages may arrive at different times and may have different tracking numbers.